Effective Date: January 2024

Good Dog Pty Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information we collect and handle in compliance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect personal information, and your rights regarding this information.

1. Collection of Personal Information

We collect personal information only as necessary for the delivery and improvement of our services. The types of personal information we may collect include:

  • Name and contact details (e.g., email address, phone number).
  • Professional details relevant to service use (e.g., roles or team assignments).
  • Interactions with our services (e.g., log-in data, usage statistics).

We do not collect or store sensitive or taxpayer data as part of our operations.

2. Use of Personal Information

We use personal information to:

  • Provide and improve our services.
  • Communicate with you regarding service updates, support, or feedback.
  • Ensure secure access to our systems and data.
  • Comply with legal and regulatory obligations.

We do not use personal information for marketing purposes or share it with third parties for commercial gain.

3. Disclosure of Personal Information

We do not disclose personal information to third parties except where required by law or with your consent.

All data is stored and processed within Australia in secure, IRAP-certified AWS data centres in the Canberra Region. No data is transferred overseas.

4. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Encryption of data at rest (AES-256) and in transit (TLS 1.3).
  • Role-based access control (RBAC) to limit access to authorised personnel.
  • Regular audits and monitoring to ensure compliance with security standards.

5. Retention and Destruction of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer required, personal information is securely destroyed or anonymised.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below.

7. Data Breaches

In the unlikely event of a data breach, we will take immediate steps to mitigate harm and comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

8. Overseas Data Transfers

We do not transfer personal information overseas. All data is processed and stored exclusively in Australia in compliance with Australian data sovereignty laws.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Good Dog Pty Ltd
Email: info_au@good.dog
Phone: +61883735615

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Good Dog Pty Ltd is committed to safeguarding your privacy and ensuring compliance with the Privacy Act 1988 (Cth) and other relevant Australian laws.